Frequently Asked Questions

Should I see my GP or a Physiotherapist first? Do I need a referral?

Physiotherapist are ‘primary practitioners’ which means that you can see our Physiotherapists for an inital assessment and opinion without seeing your GP first. If needed our team can refer you for further assessements like Xrays or Ultrasound scans. However, it may be necessary to seek further assessment from your GP or Specialist. Our team has developed a close relationship with local GP’s, Specialists and other health professionals to facilitate this process for you.

A doctor’s referral is not necessary to see one of our physiotherapists, although frequently your doctor/specialist will work in partnership with our physiotherapy team to plan and manage treatment of your condition.

What to wear?

It’s a good idea to wear loose flexible clothing (and appropriate underwear depending on your problem area) to allow us to adequately examine, diagnose and treat your problem. We can also provide gowns or shorts to maintain your modesty where necessary.

What to Bring?

Bring with you any X-rays, scans, medication lists, referral letters and reports you may have… and a smile!

How long will an appointment take?

The initial appointment will take 30 – 45 minutes in duration and follow up appointments are usually 30 minutes.

How do I claim from my private health fund for Physiotherapy?

We have Hicaps which allows you to claim your private health insurance rebate on the spot! All you need to do is bring along your health fund card to the appointment. If there is a gap between our fee and your rebate you can pay this using cash, cheque, EFTPOS and visa/mastercard payments. We do not accept American Express or Diner’s Club cards.

What if I need to recieve treatment which is covered by Workers Compensation/Third Party Comensation?

When you call to make the appointment you must let us know that your costs are billed to a WorkCover/Third Party Insurer.  We need the insurers details and your individual claim number and we will contact your insurance company directly to seek approval prior to commencing for treatment.

Does Medicare cover Physiotherapy?

Some people may be eligible for a ’GP Management Plan’ if they have a chronic (ongoing) medical condition or have complex care needs that are currently being managed by their GP. Please consult your doctor regarding eligibility. For those people entitled to a Medicare rebate, you need to bring with you your referral form which will state the amount of consultations you are eligible to recieve. We can then claim for your Medicare rebate on the spot. If there is a gap between our fee and your rebate you can pay this by cash, cheque, Visa or MasterCard.

What is our Privacy Policy?

Please click on the following link to read our Privacy Policy. Click Here to View Privacy Policy Document